Policy

  • We always write journal
  • We and our customers are fully insured
  • We are members of animalacupuncturebranch and of equitherapiests branchorganisation in Sweden
  • We never treat something that is outside our area of expertiese
  • We have great collaboration with other experts
  • We do not give exact times cause we want freedom to provide 100% attendance and service when we are with a customer. For us it is important not to rush around the animals. But we gladly give you notice like 30-60 minutes before a visit.
  • We will not answer phone when we are with a customer. Only very urgent calls.
  • We respond to email, phone, SMS and Facebook as soon as we can but please remind us if it take too long for you.
  • Cancellation later than 24 hours before will be fully charged if the horse not has become acutely ill / injured or we will agree on the change.